FAQ
*Some of the links on this page may require you to be logged in to access the areas.
Why Should I buy TV Parts from TVpartsBay and what makes it different then competitors?
1. The company has been in business for over 30 years.
2. We have many customers and will be adding a customer forum for customers to share their feedback.
3. All of the products are harvested from damaged televisions but are new parts. These parts come with a 6 month warranty.
4. We have exceptional customer service and technicians.
Security Implementations.
1. Your information is secure using secure servers with SSL to secure your transactions.
2. Our site has a professional Privacy Policy
3. We Do not Spam our customers with unwanted email or solicitations.
How Do I Search for a part?
To search for a part you will need the part number and the Television model number that can be used to locate the part. TV Model Number and the TV board number can be used to search for a part.
The Return Policy
please view the return policy on the returns tab.
TVpartsBay Warranty
TVpartsBay is so confident in the products that they have been backed with a 6 month warranty. In comparison to other warranty programs this is great.Being active daily as a TV Repair Business gives us the means and skills to test all of our TV boards before they are listed for sale. With a mission to provide original TV replacement parts to technicians and the general public.
If your warranty claim is accepted, we will send you a replacement item. This can be the same day. If we do not have a replacement part available you may request a part, wait for the item to be in stock or request a refund.
- Within 90 days of the date of the placed order: we will issue the refund back to the original payment method that was used to complete the order.
- After 90 days: Refund may be issued as a store credit for future purchases.
When will I be credited or refunded for my return(s)?
Credit card refunds must be requested and issued within 30 days of original transaction date. In-store credits cannot be applied to online orders. In-store credits cannot be applied to onliine orders and must be used within 60 days of the issue date. Refunds will be applied as credit on account unless specified otherwise by the customer. There isn't any restocking fees for items sent in for repair. If the tv part is dead on arrival there will not be a restocking fee unless the customer requests a refund instead of a warranty replacement. This will exclude technicians, dealers, distributors, and repair centers. Please allow 7 to 14 business days for your credit or return to be completed.
When an Item is out of stock?
The inventory stock levels change constantly. The customer should contact us to find out the availibility information on an item that is not in stock.
Setting up your customer account and enhancing your experience with TVpartsBay
It is recommended to either check out as a guest or setup your account when you place your first order with us. There is a create an account section on the website; you may also click here.
How to update your customer information and if you forgot your password?
In your account you should be able to click on an area to modify your account information. Click on "My Account" "Your Account Details" located in the list. If you need to locate your account.
If you forgot your password you can click on Sign In and then on the "Forgot your password?".
What type of payments does TVpartsBay accept?
We accept Visa, Master Card, Discover, American Express, Paypal, company checks, and money orders.
What do you do with customer payment information?
With customer information we use it to keep account information. We do not sell or share the information with third parties. We will not store your payment information on file except for the payment method and shipping or billing information. If the customer would like more information on this; they can view our privacy policy.
What types of parts do you sell?
We stock television boards, light engines, DLP & LCD TV Lamps, projector lamps for front projector lamps, and various types of electronic parts such as capacitors, resistors, IC's, semiconductors, and replacement TV Replacement remotes.
Are orders shipped the same day?
Yes, we will ship any orders with in-stock products the same day before 3:15 PST (Monday- Friday).
Any order placed after 3:15pm PST will be shipped promptly the next business day. (Monday- Friday). If your order contains back ordered products, please reference those products.
Will I need to sign for my package?
Unless requested or required, you will not need to sign for your package.
Viewing the status of an order?
To view the status of an order, click on Order Status in the My Account menu.
To change your order or cancel it?
Please contact us via phone or email.
How to track my order?
An order can be tracked by visiting the carrier site (UPS, Postal, FedEX) and on the site the customer will need to enter in their tracking number to view the shipping status and location or transit information.